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Can't find the answer in our FAQ? We're here for you. Follow the link above and send us your question and a New Balance Customer Service professional will respond in a timely manner.
Frequently Asked Questions
Our FAQ section draws from thousands of customer questions sent to our Customer Service Team over the years. Here you'll find answers to our most common questions presented in an easy, scannable format.
Everything you need to know about getting the most out of our site.
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You need an account to log in to newbalance.com. Signing up is quick and easy and will enhance your experience with the site. As a member, your opinion can help shape both the site and future products. You'll be invited to review products (as in depth as you choose). You'll have the ability to comment on articles and features and save your favorites for fast reference or to easily share it with other members of the community. And after finding members whose opinions you share and respect, you can follow their activity on site in real time—effectively creating your own network so you never miss a thing.
Also as a member, your likes and dislikes and activity on the site will help define a better experience for you. Information will be geared to your goals and likes and dislikes.
Signing up is fast, simple and you can do it here.
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If you've forgotten your password, we'll be happy to reset it for you. An email will be sent to the address tied to your newbalance.com account with a new password.
Simply click the link and enter your new password to log in.
Store Locator
The store locator is the fastest way to find where New Balance shoes and apparel are sold. By entering your Zip Code, we'll show you retail partners, New Balance only stores and which dealers are a PROCARE(™) location.
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This new feature helps you get the most out of newbalance.com by letting you see friends' and community members’ recommendations and interests right in your toolbar. When you register, you’ll start seeing the best of the site, as ranked by members you’re following, scrolling across the top of your screen. Something interest you? You’re just a click away. It’s an easier way to discover the news, stories and expertise available to all of us on newbalance.com
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Product Reviews
We value your opinion and want to know how you think we're doing. So every New Balance product is open for your review. It can be as simple as a 5-Star rating system or an in-depth analysis of your likes/dislikes about the product. And no, we don't' throw out the bad reviews. Sometimes those are the most valuable because they help inform future design changes and keep us closer to what you truly want and expect from our products.
After submitting a review, we check it to be sure it is appropriate for all audiences.
Accessibility
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Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi. Nam liber tempor cum soluta nobis eleifend option congue nihil imperdiet doming id quod ma zim placerat facer possim assum. Typi non habent claritatem insitam; est usus legentis in iis qui facit eorum claritatem. Investigationes demonstraverunt lectores legere me lius quod ii legunt saepius.
Claritas est etiam processus dynamicus, qui sequitur mutationem consuetudium lectorum. Mirum est notare quam littera gothica, quam nunc putamus parum claram, anteposuerit litterarum formas humanitatis per seacula quarta decima et quinta decima. Eodem modo typi, qui nunc nobis videntur parum clari, fiant sollemnes in futurum.
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